Cancellation and Refund Policy

COURT BOOKING

1. Refunds will be provided for any cancellation of bookings done 24 hours prior to the scheduled booking. Such refunds will be by way of crediting into your account the equivalent amount of booking fees paid. For the avoidance of doubt, no cash refunds will be provided.

   
   

2. NO refunds will be provided for cancellations less than 24 hours prior to the scheduled booking or if you fail to turn up for your bookings.

   
   

3. Prime Padel may at its sole discretion cancel the booking due to health and safety concerns or any other unforeseen circumstance and will make reasonable efforts to reschedule the booking or provide a refund.

   
   

4. NO refunds will be given due to inclement weather if play has elapsed from the halfway mark of the booked session. For avoidance of doubt, the halfway mark in the example of a 60 minute booking is specified from 30 minute and on.

OPEN MATCHES

1. For matches that remain unfilled, you may cancel your booking up to 1 hour before the scheduled match time.

   
   

2. Refunds will be issued by crediting the equivalent amount of the booking fees to your account wallet. Please note that cash refunds will not be provided under any circumstances.

   
   

3. NO refund will be granted for cancellations made less than 1 hour prior to the scheduled match.

   
   

4. Prime Padel will make its best efforts to proceed with an Open Match as scheduled, taking into account all relevant weather conditions. A final decision on whether to cancel the match will be made one hour before the scheduled start time. If the Facility determines that the match can proceed and you choose not to attend, this will be considered a "No-show", and no refunds will be issued.

   
   

   However, if the Facility cancels the Open Match due to weather or other unforeseen circumstances, a full refund will be provided. We strive to be fair and reasonable in our decision-making and will always prioritize the safety and experience of our players.

   
   

5. NO refunds will be given due to inclement weather if the play has elapsed from the halfway mark of the booked session. For avoidance of doubt, the halfway mark in the example of a 60 minute booking is specified from 30 minute and on.

1-ON-1, PAIR OR GROUP LESSONS

1. Group lessons will be confirmed when a minimum of 2 spots per group lesson has been filled. If less than 2 spots are filled 48 hours prior to commencement of the lesson, the lesson will be cancelled and a refund by way of credits will be provided.

2. In the event of illness or inability to attend, you must inform the Facility at least 48 hours in advance to reschedule your session. Failure to do so will be marked as a "No-show", and the lesson will not be eligible for compensation or rescheduling.

3. Cancellation policy is also applicable for Group lessons purchased under "Play Pack" by Prime members. If you cancel more than 48 hours before the scheduled lesson time, the lesson will be credited back to your Play Pack. The lesson is considered forfeited if you cancel less than 48 hours before the scheduled start time or fail to turn up for the lesson.

   
   

4. Please understand that last minute cancellations disrupts the scheduling of the Facility and coaches. Therefore, cancellations within 48 hours of a scheduled lesson are non-refundable.

   
   

5. Refunds will be issued on a pro-rated basis for sessions affected by inclement weather. Only players who attend the session are eligible for a refund. The refund structure is as follows:

   
   

   Group Lessons (90 minutes)

   • Up to 29 minutes: 100% refund

   • 30 to 59 minutes: 66% refund

   • 60 to 74 minutes: 33% refund

   • 75 minutes or more: No refund

     
     

   1-on-1 / Pair Lessons (60 minutes)

   • Up to 29 minutes: 100% refund

   • 30 to 44 minutes: 50% refund

   • 45 minutes or more: No refund

SOCIAL

1. Social events such as Americanos require a minimum of 8 players to proceed. If fewer than 8 spots are filled 24 hours before the event, it will be cancelled and a refund by way of credits will be provided.

   
   

2. Cancellations made at least 24 hours before the scheduled event are eligible for a refund, issued as credit into your wallet.

   
   

3. NO refunds will be provided for cancellations made less than 24 hours before the scheduled event or for participants who fail to turned up for the event.

   
   

4. Refunds will be issued on a pro-rated basis for sessions affected by inclement weather. Only players who attend the session are eligible for a refund. The refund structure is as follows:

   
   

   • Up to 59 minutes: 100% refund

   • 60 to 89 minutes: 50% refund

   • 90 minutes or more: No refund

ACADEMY

1. Training sessions will proceed as scheduled regardless of weather conditions, unless explicitly cancelled by the Facility. In case of inclement weather, the Coach will modify the session to include alternative activities such as drills, strategy discussions, games, and mindset training.

2. Players must observe proper court etiquette, including punctual arrival. If you are unable to attend due to illness or other reasons, you must notify the Facility at least 48 hours in advance. Failure to do so will result in a "No-show" and the lesson will not be eligible for rescheduling or compensation.

3. Make-up sessions may be arranged on a case-by-case basis and must be completed by the end of the term; otherwise, the lesson will be forfeited. No refunds will be provided.

4. Make-up sessions are subject to slot availability and player schedules. Once confirmed, cancellations are not permitted. Any absence or cancellation will result in the session being forfeited.

5. In the event of inclement weather, the following make-up arrangement will apply:

   
   

   Adult Programs

   • Up to 29 minutes: Full make-up lesson

   • 30 to 59 minutes: 1 hour make-up lesson

   • 60 or more: No refund or make-up lesson